My Fn Heritage

Chat ended at 15:20 on Friday 18th October 24.

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Thank you for reaching out! My name is Monica. How may I assist you today?

My automatic renewal has been taken from my credit card without warning - can you please cancel + refund.

account = 4401 75021 Jack Whyte.

I am very sorry this had happened and thank you for providing all the necessary information. I'm going to look into this issue now, which may take a few minutes. I appreciate your patience.

The charge last year was £17.80 - was happy with that. How can this be increased without any notice whatsoever to £89.00?

Thank you very much for holding, and sorry for the wait! I can see that 1st year of you subscription you got a discount of the 80% off from the original price once this year period ended you were going to be charge the regular cost of the susbcription.

I will need to escalate your refund and cancellation request to our billing team, who will be in touch with you soon via phone or email. May I please get your best contact number and the email we can reach you at?

Contact +44 7738 286882 & you can reach me on jackwhyte72duck.com.

What does " in touch soon" mean ?

Please note that I did not request automatic renewal !!!!

Thank you so much for your details so as of the moment you will only need to wait for a call or an email from my billing team as your case has been successfully escalated for a full refund and cancellation request. They can be in touch soon as I cannot assure a specific date we have a time frame up to 7 calendar days or sooner to have this cancellation and refund request to be addressed by a billing agent

Is there anything else I can help you with today?

No thank you.

PAYPAL - dispute raised but no action until 22nd November!!!

AMEX - tried to raise a dispute but I think it assessed that the problem lies with PayPal.  

I paid MFH £17.80 in October 23 for access and then £41.00 in November 23 for data ?   That may be why I set the reminder date to mid- November & was caught out by the earlier PayPal charge on 18th October.